Anyone remember VUCA? It’s an acronym that stands for Volatility, Uncertainty, Complexity and Ambiguity. I’ve used VUCA as a strategic planning tool when trying to understand what was going on around me and so increase the chances of coming to an optimal course of action. As a concept, it was first described by the leadership guru Warren Bennis in...
Read MoreA recent UK employee study paints a rather troubling picture of company life. It found that: The study went on to identify that roughly half the people would leave a negative on-line review about their company, and that nearly 50% wouldn't even apply to a company that had negative online reviews. At a time when so many companies are struggling to...
Read MoreWe often use the term 'a square peg in a round hole' to describe someone that in some way just doesn't fit either in the role, the office, or just the culture. That interpretation comes from an early 19th-century philosophical treatise* that considered people and their situations as a wide range of shapes - including triangles and oblongs, and...
Read MoreSo many manufacturers are hiring these days – or at least trying to. Our manufacturing clients are bouncing back after Covid with lots of new business, and their pipelines are full. Some are struggling to find components and materials, and many are wondering where they are going to find the people they need to keep up with the production.
Read MoreIn the northern hemisphere spring has sprung. In my part of the world, spring seems to last but a week as we quickly move from snow-covered fields and bare trees to warm summer sun. Leaves burst forth and flowers bloom and, very quickly, we are into summer and the world has found a new equilibrium.
Read MoreEventually, every successful company becomes a customer service company. As a company grows it goes through a number of step changes which require its CEO to think very differently. Take for example a manufacturing company. The first stage of growth is getting to product/market fit. And, often the term ‘minimum viable product’ is used to describe t...
Read MoreEach year I mentor a student in the Telfer School of Business at the University of Ottawa. This year the woman I am mentoring has been asked to participate in their Equity, Diversity and Inclusion Committee. A truly noble cause. But… I am reminded of the great experiment underway at the moment to encourage the vaccine hesitant to rethink their opp...
Read MoreUnemployment figures continue to improve; we have a little way to go before we are back to pre-pandemic levels, but we are moving in the right direction. Currently, unemployment in Canada is 7.5% (1.5m) and in the US it is 5.4% (10m). These figures will include people who are ‘looking’ for work; they won’t include the people who could work but f...
Read MoreWhenever the name Thomas Edison is mentioned, people often think about ‘the man that invented the light-bulb’, and most are aware of the many variations of his famous quote about trying to make the lightbulb work: “I have not failed. I've just found 10,000 ways that won't work”.
Read MoreSuccess in business is a rare thing, in fact 70% of businesses fail within their first 10 years. And that number holds true for all types of business. Of those that don’t fail, only a few really soar. Why am I saying this? Simply to suggest that you be careful when you think about emulating your peers or you may well be joining a pack of lemmings h...
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