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Graham Birkenhead

Leadership & Management

What has Behavioural Economics ever done for us?

Graham Birkenhead, March 12 2024

As I talk to business owners, I often enquire as to what is high on their list of headache inducing issues - and the 2 that are most commonly mentioned are money and people. And it's been like that for many, many years. The specific details may change, but those 2 categories

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Leadership & Management

The Answers are Out There ...

Graham Birkenhead, February 27 2024

And while we can look at the legacy of human endeavour for many answers to today's questions, there is a much richer and older source of inspiration and ideas that could help us solve many of our more tactical and systemic challenges.    And that is the natural world around us.  Over millions or billions of years of evolution, living organisms...

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Leadership & Management

Look Differently

Graham Birkenhead, January 30 2024

We've probably all seen starlings.  Brownish birds that hang around in groups, often with quite thuggish behaviour as they swarm a food source to the exclusion of all other birds.  If you look a  little closer, you might notice that when they catch the light, there seems to be some iridescence to their feathers - and if you stand back you...

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Leadership & Management

The Edge of Chaos

Graham Birkenhead, January 16 2024

You don't build a business – you build people – and then people build the business. Zig Ziglar I was recently running a workshop for a client to address the way they worked (their processes and organisational structures) and they way they worked together (communications and culture). During the energised conversation, I was reminded once again...

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Leadership & Management

Are You Thinking Big Enough?

Graham Birkenhead, November 14 2023

One of the first things I ask of an audience when running my Strategic Thinking workshops is "raise your hand if you think you are a strategic thinker".    I am always amazed at how few people raise their hands straight away - probably about a fifth if that, and then a few do the slight raising lowering thing which implies they think they maybe,...

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Leadership & Management

Every Link in a Chain is Critical

Graham Birkenhead, October 31 2023

Small and medium-sized businesses constitute the backbone of the North American economy. They make up a staggering 98% of all businesses and generate approximately 40% of total business revenue. Of those, around 60 to 70% are supplying other businesses (B2B) - as opposed to serving an end customer directly (B2C).  Therefore, most businesses are...

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Customer Sales

Kano Coffee Shop

Graham Birkenhead, October 24 2023

I spend a lot of time in coffee shops.  I enjoy a good cup of coffee, fresh baking, ambiance, meeting people, and the opportunity to be somewhere different while trying to work.   Many coffee shops meet my needs, but I don't particularly have one that I always go to, I am indifferent to their differences. That was until recently. I found a new...

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Market Strategy

Making Circles Pay

Graham Birkenhead, September 5 2023

Last week, we talked about the circular economy, which is an alternative approach to the more linear ‘take-make-consume-dispose’ value chain.  We try to minimise the take and dispose elements, and repeat the ‘make’ element through things like reuse, recycle, and repurpose, while extending the ‘consume value’ element.  It creates a more continuous...

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Leadership & Management

Joining the Circular Economy

Graham Birkenhead, August 29 2023

The circular economy is an economic model designed to minimize waste and maximize the efficient use of resources. Within the Triple Bottom Line (Planet-People-Prosperity) model, this approach can make a significant contribution to the Planet consideration while ensuring the company's ongoing viability and Prosperity; it also can help People feel...

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Leadership & Management

The Power of Purpose

Graham Birkenhead, August 1 2023

A sense of purpose is a crucial element of the well-being of any individual. Similarly, a sense of purpose can be a crucial aspect of any company’s culture and health. We like to think of a company’s purpose as being something much bigger than the company itself, something the company maybe couldn't achieve alone, something that they would...

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