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Communication

Communication

Beliefs

Andrew Penny, June 6 2023

A few weeks ago, I was at a live event where a series of executives explained their firms’ approaches to financing companies deploying sustainable technologies. Their intent was to generate interest in their services. One after the other they tried to differentiate themselves on their features, advantages, and benefits. As you might expect, after...

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Communication

Close One Eye

Andrew Penny, February 14 2023

Some years ago, I was cutting logs at my cottage, and it felt as if I had a wood chip in my right eye. I blinked and flushed and probed my eye. I looked in the mirror and couldn't see anything. So I went to see my eye doctor the next day and it turned out that I had a detached

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Leadership & Management

Why is a Stuffed Turkey like a Garden Gnome?

Graham Birkenhead, December 13 2022

Come with me on a creative ramble and  let's explore .... One of the topics within my Strategic Thinking workshops is The Box.  Yes, the very box that everyone advises everyone else to think outside of - without explaining exactly what that means or how to go about it. We explore the idea that the box is actually your survival map of the world as...

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Leadership & Management

Stay in touch with your Inner Elephant

Graham Birkenhead, September 20 2022

Those elephants just sneak into the room with you, hide in plain sight whilst tucked away in corners, and cause havoc with your company’s performance.  If only we could do something about that. Humans have an amazing ability to see and notice things that are different or changing, but we are generally less good at seeing things that don't change....

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Communication

Think twice before saying “Good job!”

Jelena Franco, June 22 2021

In my first job as a Key Account Manager in the Fast-Moving Consumer Goods industry, I was trying to sell a couple of pallets of Carpaccio to my client in Riga. The client kept ignoring my calls and I was starting to feel very frustrated. I had only been on the job for about a month and was starting to feel that I would never succeed at this. I cal...

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Communication

Connection Decay

Andrew Penny, June 15 2021

A few weeks ago, I tried to connect with the national sales manager of a North American appliance manufacturer. I went through a fairly torturous auto-attendant reception tree to try and find the individual. I eventually spoke to a live person who offered to transfer me – and I was put on hold, indefinitely.  I dialed back in and then went throug...

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