Motorcycle Metaphor – Part Deux

Motorcycle Metaphor – Part Deux

Good to see you back  🙂 In our last blog, we asked ‘Does your company move through your customer’s process ….. or do your customers move through yours? We described the customer’s journey as a repeating cycle (you can read it here). Your customer’s journey needs to be...
Motorcycle Metaphor … customer journey

Motorcycle Metaphor … customer journey

By Andrew Penny I was riding my motorbike through Saskatchewan as part of a trans-Canada trip, watching a tree on the horizon slowly approaching. I was doing ‘slightly’ over the speed limit but it still took about to 3 minutes for the tree to get to me.  Apart from...